Back to Home

Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing or using SellerRescueAI (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Service.

2. Description of Service

SellerRescueAI provides AI-assisted tools to help e-commerce sellers draft appeal letters for account suspensions. Our Service includes:

  • Free suspension analysis tools
  • AI-generated appeal letter drafts
  • Document checklists and guidance

3. Important Disclaimers

PLEASE READ CAREFULLY:

  • We are NOT lawyers. Our Service does not constitute legal advice.
  • We do NOT guarantee reinstatement. Reinstatement decisions are made solely by Amazon, Etsy, eBay, or other platforms.
  • We are NOT affiliated with Amazon, Etsy, eBay, or any e-commerce platform.
  • You are responsible for reviewing, editing, and submitting your appeal.
  • Results vary. Past performance does not guarantee future results.

4. User Responsibilities

You agree to:

  • Provide accurate and truthful information about your suspension
  • Review and customize all generated content before submission
  • Take full responsibility for any appeal you submit to platforms
  • Not use our Service for any illegal or fraudulent purposes
  • Not attempt to reverse-engineer or copy our Service
  • Not share your account access with others

5. Payment Terms

  • Payments are processed securely by Paddle, our Merchant of Record
  • All prices are in USD unless otherwise stated
  • One-time purchases grant you access to the specified features
  • Subscriptions renew automatically unless cancelled

6. Refund Policy

We offer a 7-day money-back guarantee. If you are not satisfied with your purchase, contact us within 7 days of purchase for a full refund. See ourRefund Policy for details.

7. Intellectual Property

  • The Service, including its design, features, and content, is owned by SellerRescueAI
  • Appeal letters generated for you are yours to use for their intended purpose
  • You may not resell, redistribute, or commercialize generated content

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLERRESCUEAI SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • The outcome of any appeal submitted using our Service
  • Actions taken by e-commerce platforms regarding your account
  • Any damages exceeding the amount you paid for the Service

9. Indemnification

You agree to indemnify and hold harmless SellerRescueAI from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

10. Termination

We reserve the right to terminate or suspend your access to the Service at any time, with or without cause, with or without notice.

11. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by the laws of India, without regard to conflict of law principles.

13. Contact

For questions about these Terms, contact us at:legal@sellerrescueai.com