Privacy Policy

1. Introduction

SellerRescueAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address when you join our waitlist or create an account.
• Payment Information: Processed securely by Paddle (our payment provider). We do not store your credit card details.
• Suspension Details: Information you voluntarily provide about your e-commerce account suspension for appeal generation.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on site.
• Device Information: Browser type, operating system, device type.
• IP Address: For security and analytics purposes.

3. How We Use Your Information

• To provide and improve our appeal generation services
• To process payments and send transactional emails
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for database hosting with encryption at rest and in transit. Suspension email content is processed but not permanently stored unless you explicitly opt-in to save your case.

5. Third-Party Services

We use the following third-party services:

• Paddle: Payment processing (Paddle Privacy Policy)
• Supabase: Database and authentication
• Cloudflare: Hosting and security
• Resend: Email delivery

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at: privacy@sellerrescueai.com

7. Cookies

We use essential cookies for site functionality. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@sellerrescueai.com